Privacy Policy
Medico Telehealth Services
1. Introduction
At Medico, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, disclose, and store your personal and health information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using Medico’s telehealth services and website, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should not proceed with using our services.
2. What Information We Collect
Medico may collect the following types of personal and health information:
Personal Information: Full name, address, email, phone number, date of birth, gender, and payment details.
Health Information: Medical history, medications, allergies, immunizations, family history, Medicare number, healthcare identifiers, and health fund details.
Technical and Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and interaction patterns.
3. How We Collect Your Information
We collect personal and health information through:
Direct interactions (e.g., when you register, book an appointment, or communicate with us).
Automated technologies (e.g., website analytics, cookies, and tracking tools).
Third parties, such as healthcare providers, government agencies, or authorized representatives.
4. Why We Collect Your Information
We collect, store, and use your information to:
Provide telehealth services and manage your care.
Respond to inquiries, process payments, and schedule appointments.
Comply with legal and regulatory obligations.
Improve our services and website performance.
Conduct quality assurance, training, and business operations.
Send updates regarding policy changes, services, or healthcare information.
5. Data Security and Confidentiality
Medico takes reasonable steps to protect your personal and health information from misuse, loss, unauthorized access, or disclosure. We use:
Secure servers and encrypted storage systems.
Industry-standard firewalls and password protection.
Access controls to restrict data access to authorized personnel only.
If we become aware of a data breach that affects your information, we will notify you and relevant authorities as required by law.
6. Sharing Your Information
We may disclose your personal information in the following situations:
To healthcare professionals involved in your care.
To third-party service providers (e.g., IT services, payment processors) who assist us in operating our services.
To government agencies, regulators, or law enforcement where required by law.
To research or public health organizations in a de-identified format where legally permissible.
We do not sell, rent, or share your personal information for marketing purposes without your explicit consent.
7. Overseas Disclosure
Some service providers we work with may be located overseas. If your personal information is shared with overseas recipients, we will take reasonable steps to ensure that they comply with Australian privacy laws.
8. Accessing and Updating Your Information
You have the right to:
Request access to the personal and health information we hold about you.
Correct any inaccuracies in your records.
Withdraw consent for certain uses of your data (subject to legal and operational requirements).
To make a request, contact Medico via the details provided at the end of this policy.
9. Direct Marketing and Communications
With your consent, we may send you updates about our services or healthcare information. You can opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.
10. Cookies and Online Tracking
We use cookies and analytics tools to enhance your experience on our website. You can manage cookie preferences through your browser settings.
11. Retention and Disposal of Personal Information
We retain personal and health information for as long as legally required. When no longer needed, information is securely destroyed or de-identified in compliance with legal obligations.
12. Changes to This Privacy Policy
Medico may update this Privacy Policy to reflect changes in legal requirements or our practices. Any updates will be posted on our website, and continued use of our services after changes constitutes acceptance of the revised policy.
13. Complaints and Contact Information
If you have concerns about how we handle your personal information, you can contact us directly. We will investigate and respond to your complaint promptly. If unsatisfied, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
For privacy-related inquiries, please contact us via our website’s contact page.
By using Medico’s services, you confirm that you have read, understood, and accepted this Privacy Policy.